Please read these terms and conditions (the “T&Cs”) carefully before making your booking. By making a booking with us, you are confirming that you have read the T&Cs and agree to be bound by them.
Pilates HQ Limited (whose registered office is at Appledram Barns, Birdham Road, Chichester, West Sussex PO20 7EQ and whose registered company number is 07237510) owns and operates this website. Pilates classes (or other fitness and exercise classes) are supplied by Pilates HQ Limited subject to the following express T&Cs.
These T&Cs govern the use of this site, the provision of services by Pilates HQ Limited to you and the use by you of Pilates HQ Limited’s Studio.
In these T&Cs:
“Member” means any person who has completed and submitted a registration form online at www.pilateshq.co.uk and whose registration has been accepted by Pilates HQ Limited;
“National Lockdown” means the national lockdown occasioned by the Covid-19 pandemic;
“Online Classes” means live streamed classes which we initially launched during the National Lockdown, which are undertaken by Members outside of the Studio and which we may also refer to as “Pilates HQ at Home classes”;
“we”/”us”/”our” means Pilates HQ Limited, and “you”/”your”/”yours” means you, the Member;
“Studio” means our studio at 4th Floor, 17 Islington High Street, N1 9LQ London and any other pilates studios opened and operated by us from time to time.
References in these T&Cs to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
These T&Cs constitute the terms of the contract (“the Contract”) between us for the supply of services to you. Pilates HQ Limited may change these terms and conditions from time to time and by browsing the site you are accepting that you agree to vary the Contract and agree to be bound by the latest terms and conditions published by us. The Contract will only arise once we have confirmed to you by email the particulars of your order. The Contract cannot otherwise be varied otherwise than by express signed agreement with us in writing.
The management reserves the right to refuse entry or Online Classes to any Member or third party in its absolute discretion. We may also in our absolute discretion at any time accept or reject any person’s registration as a Member in accordance with these T&Cs and we reserve the right to expel from the Studio, suspend or refuse to renew the membership of any Member whose conduct is or in our opinion may be harmful to the character of the Studio, or which amounts to a breach of these T&Cs or where such expulsion is otherwise in the interest of any other Members. Any Member so expelled will forthwith cease to be a Member will not be entitled to any refund for any period during which his membership is suspended.
Our online booking facility shows the availability and prices of classes on the date and time you select and these will change when bookings are made or cancelled by Members. Details of session prices are available at either www.pilateshq.co.uk or directly from the Studio and will be such price as determined by us from time to time.
A member may not attend any session at the Studio without first booking and paying for the relevant session. Sessions are booked on a first-come first-served basis. A Member may use the waiting list facility at www.pilateshq.co.uk if his first choice session is unavailable. If a Member joins the waiting list for a particular session his booking resulting from a cancellation will become subject to these T&Cs in the same way as any other booking.
It is your responsibility to ensure that you have made your booking and payment correctly. Bookings should generally be made online but should a booking and payment be made by telephone or in person, the price of the class you select will be the same as that displayed online. You can pay for your class or classes by credit or debit card. We accept payment from the following debit/credit card providers: Visa and Mastercard. By choosing to make a booking online, you will be asked to select the time and date of the class you wish to book. Once you have selected a class or classes, you will then be automatically directed to a page on which you will be asked to enter your payment details. Please note that the price paid by you for your class or classes is final and credits are non-refundable.
You are responsible for checking the details of your booking at each stage of the booking and payment process. If you need help with your booking please call us on 02078121132, or e-mail us at firstname.lastname@example.org and we will be happy to advise you further.
Credits are only valid for 6 months from and including the date of purchase. A binding contract is not formed until we accept your offer to make a booking for a class or block of classes. An offer will be deemed to have been accepted by us once we issue a booking confirmation by email. Once the confirmation is issued by email to your email address the confirmation will be deemed to be delivered to your email account even if the confirmation is not actually received by you. Prices are subject to change at any time by us before we accept your booking. All classes are offered by us subject to availability.
Notwithstanding any other provision contained herein, by agreeing to these T&Cs you confirm that you are aware that our Online Classes are only likely to be offered by us temporarily and we may therefore suspend or discontinued them at any time without notice. Should we elect to discontinue Online Classes, we may elect to refund you for them or where Members have sufficient credit (at least 5 Online Classes worth together at least £25) convert them to credit for one or more physical classes held at the Studio. As Online Classes are cheaper than physical classes held at the Studio, the conversion will result in you being awarded proportionally fewer physical classes at the Studio i.e. currently as at 18 August 2020, 5 Online Classes would equate to 1 physical class held at the Studio
Changes to Bookings
You may change the date and time of your booking at any time without charge, so long as you do so 24 hours or more before the date and time of the class you have booked. To change a booking 24 hours in advance, please go to our website, put in your username and password and follow the instructions. You can also e-mail us at email@example.com. There is no additional charge for this service.
Changes are subject to availability of classes, and we cannot guarantee availability at any time, particularly if a change is made at short notice.
Failure to attend classes or arriving late
Please ensure you arrive on time for your class. If you are more than 5 minutes late, the trainer may not let you in and you will forfeit your credit.
In the event that you do not attend the class or classes you have booked or arrive late, and you do not notify us by email 24 hours or more before such class or classes of your non-attendance, you shall NOT be entitled to a refund.
Cancellations by us
In the event that we cancel a class or classes that you have booked, we will contact you by e-mail or telephone and offer you the choice of:
(a) having your card re-credited with the price of the cancelled class or classes; or
(b) being transferred to a class at an alternative date and time.
Notwithstanding the foregoing, in the event of a genuine website error or inaccuracy, we reserve the right to cancel all confirmed class bookings. In the event of such cancellation our only liability to you shall be to refund the price paid by you for your class booking, or to transfer you to a class at an alternative date and time, whichever you prefer.
If you are aged 16 or under, you are unable to become a Member and attend Pilates HQ classes unless approved and accompanied by an appropriate adult.
If you have special needs, we ask that you advise us of your requirements by telephone on 02078121132 before you make a booking online. You can help us ensure we will be able to meet your needs by contacting us at least 48 hours in advance of the date and time of the first class you wish to book.
It is your sole responsibility to check with your doctor or medical practitioner about your suitability for our classes and to obtain his/her written consent where necessary. While we take every care to ensure safe practise, there are inherent risks in any exercise programme and we accept no liability whatsoever for any injury or illness you incur through taking our classes (except as a result of our negligence) or by your failure to notify us of any existing health problems or special needs.
You must follow the instructions of your pilates instructor carefully at all times.
You are advised not to undertake any strenuous activity including pilates classes without first seeking medical advice particularly if you have concerns about your physical condition and wellbeing. If you have low/high blood pressure and/or cardiac irregularities you should not attend pilates class. Advice provided by our pilates instructors does not constitute medical advice and does not substitute advice provided by a medical professional.
We may refuse access to any Member if, in our absolute discretion, we believe their health may be endangered by use of any of our pilates equipment.
By agreeing to these T&Cs you confirm that you have no health problems (including without limitation cardiac irregularities, spinal, bone, joint, ligament or tendon injuries; spells of dizziness; asthma (or other breathing difficulties); diabetes, epilepsy or allergies) which affect your participation in any pilates sessions in the Studio or Online Classes or which may be exacerbated by the same.
You must notify us before attending any pilates session of any circumstances affecting your health which may be exacerbated by any activities undertaken during pilates sessions or which may have arisen or worsened since any previous sessions you may have taken part in at the Studio or Online Classes.
You must wear clothing appropriate to the practice of pilates and we recommend that you wear stretch pants or shorts and a T-shirt or a sports top. You should attend sessions barefoot or, if preferred in socks. Footwear should be removed before entering the studio.
You are not permitted to bring crockery, glass or food into the Studio apart from water or items which you have purchased from us at the Studio. You may also not bring pets or animals into the Studio apart from guide dogs.
By agreeing to these T&Cs you confirm that you will abide by our health and safety protocols and all Government guidelines and regulations on Covid-19 for as long as they remain in force. This may include abiding by our requirements for social distancing, wearing a face mask in communal areas, sanitising hands on entering and leaving the Studio, cleaning your equipment and/or not attending the Studio if Government guidelines and regulations prohibit you from attending, for example by reason of you falling within a “vulnerable category” (due to for example, pregnancy, age or an underlying health condition).
By agreeing to these T&Cs and to the extent that the you choose to attend the Studio during the Covid-19 pandemic, you confirm in addition that you are aware of the Government guidelines and regulations on Covid-19 applicable to you, you are satisfied with the health and safety measures which we have put in place, you knowingly and willingly consent to the risk of contracting the virus at the Studio and you agree as far as reasonably possible to seek to minimize the risk of transmission of the virus to others at the Studio by not attending the Studio if you have any of the following symptoms: fever, shortness of breath, dry cough, runny nose, sore throat or if you have any other reason to believe that you may be infected with the virus.
Please do not bring items of value into the Studio. You hereby accept that any personal belongings you bring into the Studio or brought at your own risk and we do not accept any liability whatsoever for any damage or loss whatsoever to such items nor will such damage or loss be covered by any insurance which we maintain.
We shall not be liable to you or deemed to be in breach of these T&Cs by reason of any delay in performing or any failure to perform any of our obligations in relation to these T&Cs, if the delay or failure was due to any cause beyond our control, including, but not limited to, Acts of God (including for the avoidance of doubt viruses such as Covid-19), explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
We may also withdraw all or part of our facilities without notice for any period or periods (with notice where practicable) in connection with any cleaning, repair, alterations or maintenance work to our Studio.
We are not responsible for any particular session or Online Class, instructor and/or item of pilates equipment not being available for whatever reason. We may make changes to the sessions, instructors and/or pilates equipment or to any facilities in the Studio (e.g. shower or lifts) provided to Members without notice and in our absolute discretion and we will not be liable for any losses damages or liability (whatsoever) arising from such changes except insofar as the same is incapable of exclusion by law.
We accept no liability for loss or damage to your property or for injury to you in or outside the Studio except insofar as such loss damage or injury is incapable of exclusion by law and you hereby agree to waive and release us from any and all claims proceedings or actions for any liability (including damage to health) or loss resulting from participation in activities conducted by us or use of our equipment or facilities save where waiver and release is prohibited by law.
Save as expressly set out herein, no delay or failure by either party to exercise any of its powers, rights or remedies under these T&Cs will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these T&Cs is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these T&Cs, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
These T&Cs together with our order confirmation constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between the parties hereto and touching and concerning their subject matter.
These T&Cs shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.
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